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Father's Day Sale: Get 25% OFF on all orders of $50 or more thru June 30th! Enjoy FREE shipping on all original artwork!

F.A.Q.

 

FOR PRINTS:

My print partner, Bay Photo, will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

HOW ARE SHIPPING PRICES FOR PRINTS CALCULATED?

SHIPPING PRICES FOR PRINTS are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$174.99
$5.99
$7.99
$14.99
$11.86
$175.00
$262.49
$9.99
$11.99
$19.99
$21.24
$262.50
$349.99
$14.99
$14.99
$23.99
$24.99
$350.00
$524.99
$18.99
$21.99
$29.99
$33.74
$525.00
$699.99
$21.99
$27.99
$34.99
$37.49
$700
$3.499.99
$49.99
$74.99
$99.99
$62.49
$3.500.00
Plus
$99.99
$149.99
$199.99
$124.99

*NOTE: Please keep in mind that the total cart values above are based on the default 250% mediums markup. If you decide to change your markups, you will need to adjust the Total cart values above.*

*NOTE: Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see Bay Photo's Crate and Freight shipping policies below for more information.*

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS OF PRINTS?

If you are at all dissatisfied with your purchase, please let me know and I will try to make things right. If your print(s) arrived damaged, please keep all packaging, take photos of the damage, and contact me with your order number for further instructions.

LARGE SIZE PRODUCTS AND CRATING POLICIES:

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  

All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping,

Bay Photo can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special RequestS:

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

Bay Photo is not responsible for duties and taxes required for international shipping.


FOR ORIGINALS:

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available.

All artwork is professionally packaged and ships insured.

I offer FREE shipping for all originals if being shipped to the USA or Canada.

Shipping quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS OF ORIGINALS?

If you are at all dissatisfied with your purchase, please let me know. I generally do not accept returns for original artwork. However, if your artwork arrive damaged, please keep all packaging, take photos of the damage, and contact me with your order number for further instructions.

CAN I CANCEL MY ORDER?  

Please contact me as soon as possible if you need to cancel your order.  

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

Buyer is responsible for all shipping fees when returning purchases. If you need to return a purchase, please contact me here.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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